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Technology
Zendesk acquires agentic customer service startup Forethought
Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The…
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Technology
How 1,000+ customer calls shaped a breakout enterprise AI startup
This isn’t David Park’s first rodeo. The veteran founder and TechCrunch Startup Battlefield alumnus has certainly been battle-tested in the enterprise arena. On this episode of…
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Technology
A married founder duo’s company, 14.ai, is replacing customer support teams at startups
The customer service industry is in a bit of flux, thanks to AI. Investors and corporate leaders have rung alarm…
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Technology
Cisco says hackers have been exploiting a critical bug to break into big customer networks since 2023
Cisco says hackers have been exploiting a bug in one of its popular networking products used by large enterprises for…
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Technology
Gushwork bets on AI search for customer leads — and early results are emerging
As AI-powered search tools reshape how businesses are discovered online, India-founded startup Gushwork is helping companies capture customers from platforms…
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Technology
Indian pharmacy chain giant exposed customer data and internal systems
A security lapse by one of India’s largest pharmacy chains allowed outsiders to gain full administrative control of its platform,…
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Technology
Airbnb says a third of its customer support is now handled by AI in the US and Canada
Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America,…
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Technology
Sex toys maker Tenga says hacker stole customer information
Sex toy maker Tenga notified customers of a data breach on Friday, according to an email obtained by TechCrunch. In…
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